It may be worth trying a few things first: If anybody could tell me how they solved it I'd be eternally grateful. Did it solve this issue for them? It hasn't for me. Has no-one else had this issue? I see various people have marked the last comment as helpful. I am disappointed and frustrated to say the least. I've now taken to using drawboard to mark up my documents but that is a travesty considering I pay for a full creative cloud subscription. For that I have to go in and select the eraser tool which is only useable with the surface pen tip!! My whole pdf workflow is now clunky and pretty unusable as it is. Even that doesn't work very well as the pin drops away after the first line is drawn and will only stay 'pinned' after the second or third attempt at selecting. The only way I can mark-up a document now is by selecting the pen tool & pinning it. I've tried selecting and deselecting auto-detect pen in preferences and have been through all of the options trying to find something that may be the issue. Whenever the surface pen goes anywhere near the screen the only thing to happen is the little hand icon comes up. Have uninstalled/ reinstalled numerous times through the cloud desktop app, restarting each time. I simply cannot get it to work the way it used to. Now I'm stuck and if the only app I'm using no longer works my subscription is pointless. Is anybody else having the same issue? Is everybody else able to open a pdf and automatically start writing/ erasing etc with the pen with hand/ finger rejection all working fine? As I said on the original post it was working perfectly until I replaced the device due to a hardware fault. I've tried going through all of the preferences and have selected/ deselected 'auto-detect pen hardware to enable mark-up' restarting each time. I've uninstalled and reinstalled acrobat to no avail.Īll I'm able to do is use the pen to automatically scroll the page with the hand tool or I have to physically select the pen tool which then uses my pen tip, the eraser and my hand/ finger to mark-up the document. Was told the driver was up to date already. I updated the device driver as you suggested. My pen is working fine with everything else on my Surface pro 4 (acrobat is the only CC app I have installed). The issue seems to only apply to using my surface pen and acrobat Pro DC.

Drawboard pdf surface pro 4